The Apologies of Zuckerberg: A Restrospective – Liz Gannes – Social – AllThingsD
At this point, Facebook CEO Mark Zuckerberg’s pattern on privacy is clear. Launch new stuff that pushes the boundaries of what people consider comfortable. Apologize and assure users that they control their information, but rarely pull back entirely, and usually reintroduce similar features at a later date when people seem more ready for it.
Of the 25 posts Zuckerberg has published on Facebook’s corporate blog in the past five years — including today’s acknowledging a long-term privacy settlement with the FTC — I count 10 that were written to address complaints. (The rest are his personal celebrations of milestones and new products.)